Track My Delivery

Measurements should be taken in advance to ensure items purchased will fit. In a situation where your purchase may be a tight fit, you have the option of approving our attempt for delivery by releasing us from liability for any potential damage to your home or property (a signed release is required), or by returning to the store to make an alternative selection.

Access to the home, including driveway & walkway, should be clear of obstacles, debris and snow or ice, and with all pets secured. Please ensure interior flooring is protected.

Ensure the area where you want new merchandise to be placed is clean & clear.

Ensure that a responsible adult is present to accept & acknowledge receipt of the delivery in good order.

You must have purchased new hoses (from the Brick) for washers and a metal dryer vent hose In order for the Delivery Team to assist in any laundry hook-ups or installations required.

The Delivery Team will attempt to contact you in advance if the delivery window cannot be met due to unforeseen circumstances.

If you are placing upholstery on tile or hardwood flooring, felt pad protection should be used and should be purchased prior to delivery or included in your order.

A store representative (or automated service) will contact you 2-3 days prior to delivery to re-confirm the delivery date and address. Orders that cannot be verbally confirmed will be rescheduled.

In most major markets, the day prior to delivery, you will receive a notification by text or email (if you have provided it) with a link to track your delivery and a courtesy estimated 3-hour delivery time window as to when they will arrive. Track your delivery now.

Due to health and safety regulations, our Delivery Teams are required to wear approved safety footwear at all times. Please ensure you take measures to protect your flooring.

Please ensure you give the Delivery Team all attachments and hardware for any potential product returns.

We require 48 hours notice prior to your delivery date in order to make alternate arrangements. Estimated delivery time windows cannot be altered once routed.

Please use our handy printable checklist with all the information above.